Privacy policy Barnet

We are fully committed to protect and carefully treat the privacy of all users who use our website and apps, as well as other services we provide.

The Privacy Policy we have placed bellow comprehensively explains how we treat information that we have obtained from you in any way so please be sure to read it carefully before you continue to use our website. When you provide is with information about you by using our website, apps, and services, you agree to our way of processing information as per our privacy policy, website terms of use, cookies policy, and the services terms and conditions.

1. Information We Collect

We may collect and process the following data about you:

1.1 Information you give us, such as your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you revealed in photographs of your property which you provide to us (or which you permit us to take) and any other information that you choose to provide, when you:

1.1.1 register to use our site and log in through our websites and/or our apps;

1.1.2 make a booking enquiry through our websites and/or our apps;

1.1.3 book a service through our websites and/or our apps;

1.1.4 fill in contact or enquiry forms on, or otherwise provide information via, our website

1.1.5 subscribe to receive any newsletter we may offer from time to time;

1.1.6 complete any voluntary surveys we may ask you to participate in from time to time;

1.1.7 contact us with feedback via our website and/or our apps;

1.1.8 reply to our marketing communications;

1.1.9 communicate with us by telephone, post or email or via the instant chat option on websites and/or our apps (in which case we will keep a record of that correspondence);

1.1.10 inform about a problem with any of our services.

1.2 With regard to each of your visits to our site or use of our apps, we may automatically collect the following information:

1.2.1 when you view our site using a mobile device, in addition to the other information we may collect from your actions, we may collect your device identifier and geolocation information, as well as other non-personal information, such as your device type and carrier, your mobile operating system, and the type of mobile browser you use.

1.2.2 information about your computer, including where available the internet protocol (IP) address used to connect your computer to the Internet, operating system and browser type, for system administration and to report aggregated information to our advertisers. This information is not identified as individual; it is statistical data about the browsing actions and patterns of our users. 1.2.3 details about how you use our apps and information about your visits to our websites, including, but not limited to, traffic data, location data, weblogs, page interaction information, page response times, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

1.3 Information we receive from other sources. We work closely with third parties (e.g., business partners, sub-contractors in technical, payment and delivery services, search information providers, advertising networks, credit reference agencies, fraud prevention agencies and debt collection agencies) and may obtain information about you from them.

2. How We Use Your Information

2.1 We use the information you provide:

2.1.1 to manage any account you may have with us;
2.1.2 to process your booking or booking request and to make arrangements with your provider for the provision of services;
2.1.3 to fulfil our obligations arising from any contracts in which we have entered with you;
2.1.4 to provide you with the information and tailor the services that you request from us;
2.1.5 to contact you regarding any comments, complaints, queries or feedback you might have about us or the Services;
2.1.6 to grant you access to interactive features of our services, when you choose to do so;
2.1.7 to notify you about changes to our Services;
2.1.8 to ensure that content on our websites and our apps is presented in the most effective manner for you to make use of on a computer and/or Device;
2.1.9 to make suggestions and recommendations to you about products or services that may interest you by post, telephone, SMS or email. We will send that information by SMS or email only if: (i) you have expressed consent to this; or (ii) the information is in regard to products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. Please contact us using our contact form or the contact details in paragraph 8 below if you do not agree to your information being used in this way.
2.1.10 for the purpose of providing you with the services you have requested, we will share your data to the service provider who is allocated to provide services to you. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you need, as well as any relevant photographs you may have provided; (iii) the non-obligatory quote you have received; and (iv) your payment details.

2.2 We use the information about you that we collect automatically:

2.2.1 to administer our site and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2.2 to improve our websites and apps to ensure that content is presented in the most effective manner for you and your computer and/or device;
2.2.3 to improve our products and services, and to deliver content that is customised to your interests ;
2.2.4 to allow you to participate in interactive features of our service, when you choose to do so;
2.2.5 as part of our efforts to keep our websites and apps safe and secure;
2.2.6 to measure or understand the effectiveness of advertising we serve to you;
2.2.7 to make suggestions and recommendations to you about goods or services that may interest you.

2.3 Information you have provided in combination with the information about you that we collect automatically is only used for the purposes set out above.

2.4 Cookies

We use cookies on our websites and apps to identify you and offer you customised content. Cookies help us provide you with the best possible experience when you browse our websites and apps and also allow us to improve our services. Please refer to our Cookie Policy for detailed information on the cookies we use and the purposes for which we use them.



3. How We Protect Your Information

3.1 All information you submit to us is stored on our secure servers in the United Kingdom and Bulgaria. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. To protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website

3.2 The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may process your booking, your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We employ security measures to ensure that your personal information is kept secure and in accordance with this privacy policy.

3.3 You are responsible for keeping the password (either allocated by us or chosen by you) you use for accessing our website confidential.

3.4 All electronic financial transactions entered into through our website and apps are protected by Secured Sockets Layer technology. They are processed by our selected third party payment processing services, PayPal and Stripe. We do not store any of your credit or debit card details in connection with your payment.

3.5 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

4. Disclosing Your Information

4.1 We may choose to disclose your personal information to any member of our group, such as our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 4.2 We may disclose your personal information to third parties:

4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;

4.2.2 If this company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

4.2.3 If we are under an obligation to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use , or the Services Terms and Conditions and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchange of information with other companies and organisations for the purposes of fraud protection and reduction of credit risk;

4.2.4 If you do not make payments that you owe in relation to any services provided to you by the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts that you owe. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.

5. Your Rights Regarding Your Information

5.1 You have the complete right to ask us not to process your personal data for marketing and other commercial purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us using the contact details mentioned in paragraph 8 below.

5.2 The Act gives you the right to access information that we hold for you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we keep about you.

6. Links to Other Websites

Occasionally, our websites may include links to, and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We have no control over, and are not responsible for, the privacy policies and practices of third parties. We welcome any feedback about third-party websites linked to from our websites.

7. Updates to This Privacy Policy

7.1 By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. We may change or update portions of this Privacy Policy at any time. In the event of such changes, we will post the updated policy on this page and may place notices elsewhere within the websites and the apps (such as the home page) for a reasonable period of time, so that you may be aware of the changes. Please check back from time to time so you are aware of any changes or updates to the policy.

7.2 In the event of any changes, we will indicate the policy's effective date at the top of this Privacy Policy. Please check back from time to time so you are aware of any changes or updates to the privacy. By continuing to use the Services following any changes to this Privacy Policy, you consent to those changes.

8. How to Contact Us

We welcome questions, comments and requests regarding this Privacy Policy. Please address them by email to office@handymanbarnet.co.uk, or by telephone on 020 3404 4349.

We Cover All Postcodes in Barnet

Handyman in Barnet